FAQ's
Click here to review our shipping policy.
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What is your contact information?
You can reach out to us by email at contact@kokalae.com or by completing the form under Contact us accessible here. We will gladly get back to you as soon as possible.
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Where can I find out more about the ingredients you use in your products?
To find our more about the benefits of our ingredients, click here.
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I have made an error when entering my shipping information. What can I do?
Customer is responsible for providing correct shipping information. Any changes must be emailed to Customer Service by 11:00AM EST and within 24 hours of order submission. Additional charges may apply.
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Do you offer samples of your products?
Unfortunately, we currently do not offer sample sizes of our products.
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Do you ship to APO AE Addresses?
Yes, we will ship to members of the US Military at APO AE mailboxes. You can review our shipping policy by clicking here.
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Do you ship to P.O. BOXES?
USPS will deliver to P.O. Boxes while UPS does not deliver to P.O. Boxes.
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Do you ship outside of the United States?
Sorry, we do not ship outside the USA at this time.
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II don't feel comfortable ordering online and providing m credit card and personal information. What are my options?
While we do understand a person's hesitation with putting personal information online, keep in mind, online payment companies such as PayPal offer a buyer protection against fraud and your information is always secure. The merchant never sees your personal information. Check out the PayPal website and visit their Security Center for more information. Also, our payment platforms are secured.
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What is your return policy?
Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
Please note that all sales are final and are not subject to return.
**If you receive an incorrect or damaged item, please email us within five (5) days from the date you receive your order.
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What is your refund policy?
You can obtain more information by clicking here.
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Are your products made only for back women? I' am Caucasian with hair that is very thick and frizzy?
Our products are made for all women and men with, curly, kinky, coily, wavy, thick, dry, frizzy hair. We have many satisfied customers from diverse background including mixed races, Latin, Caribbean, Jewish and Asian. Whether your hair is coarse and kinky or frizzy and curly our products can work for your hair type.
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Can I still use your products if my hair is relaxed? or if I have a silkener, texturizer or keratin treatment?
You sure can! Our products are non-toxic and free from sulfate and paraben.
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Are your products tear-free?
No, our products are not tear-free.
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I have nut allergies, do you have any products that contains nuts?
We strongly encourage you to review our ingredients. On each product's page, you have the full list of ingredients for each of our products for more information.
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Are your products tested on animals?
We never test on animals.
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Do you offer gift cards?
Yes, we do! You can purchase a gift card for $10, $25, $50 or $100.
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What is your return address?
Our return address is:
Kokalae LLC